Фразы собеседование: рисэпшн

1. Can you tell us about your previous hotel or receptionist experience?
2. What made you interested in the role of a receptionist?
3. How would you handle an upset guest?
4. What types of software and systems have you worked with in the past?
5. How would you prioritize tasks if you have multiple guests requesting assistance at the same time?
6. Are you comfortable working a flexible schedule and handling night shifts?
7. What do you think are the most important qualities for a receptionist to have?
8. Do you have experience handling cash and credit card transactions?
9. How would you handle a situation where a guest is making a request that is against hotel policy?
10. What is your experience with answering and transferring phone calls?
11. How familiar are you with the local area and attractions?
12. What is your experience with creating and managing reservations?
13. Have you ever handled a situation where a guest lost their room key? How did you handle it?
14. How would you ensure a guest's privacy while checking them in and out of their room?
15. Do you have any experience with managing the front desk and delegating tasks to other staff members?
16. How would you handle an emergency situation at the hotel?
17. Have you ever handled a situation where a guest requested a room change? How did you handle it?
18. What is your experience with handling guest complaints and resolving issues to their satisfaction?
19. How would you stay organized in a busy and fast-paced receptionist role?
20. Are you comfortable handling tasks such as delivering messages and packages to guests?
21. How would you handle a situation where a guest is not satisfied with their room?
22. Have you ever had to handle a situation where a guest was acting inappropriately or causing a disturbance? How did you handle it?
23. Are you comfortable working with a team and communicating effectively with other staff members?
24. What is your experience with managing reservations for large groups or events?
25. How would you handle a situation where a guest arrives to check in before their room is ready?
26. Have you ever had to handle a situation involving lost or stolen items belonging to a guest? How did you handle it?
27. What is your experience with creating and analyzing financial reports related to receptionist tasks?
28. How would you ensure that the front desk area is clean and presentable at all times?
29. Have you ever had to handle a situation where a guest requested a refund or credit? How did you handle it?
30. Are you comfortable handling tasks such as issuing room keys and accessing guest rooms?
31. How would you handle a situation where a guest refuses to follow hotel policies or rules?
32. What is your experience with upselling hotel amenities and services to guests?
33. Have you ever had to handle a situation where a guest requested special accommodations or services? How did you handle it?
34. How would you ensure that guest information and documentation is kept confidential and secure?
35. Are you comfortable handling tasks such as arranging transportation or restaurant reservations for guests?
36. Have you ever had to handle a situation where a guest required medical attention or emergency services? How did you handle it?
37. What is your experience with coordinating with other departments, such as housekeeping and maintenance?
38. How would you handle a situation where a guest is dissatisfied with their experience and wants to speak to a manager?
39. Have you ever had to handle a situation where a guest arrived without a reservation? How did you handle it?
40. What is your experience with handling VIP guests or those with special requirements?
41. How would you handle a situation where a guest is trying to check in with an invalid form of payment?
42. Have you ever had to handle a situation where a guest suspected fraudulent activity on their credit card? How did you handle it?
43. What is your experience with handling group check-ins and managing group reservations?
44. How would you handle a situation where a guest is requesting to stay beyond their reserved check-out time?
45. Have you ever had to handle a situation where a guest was requesting a specific room location or view? How did you handle it?
46. What is your experience with handling requests for special amenities, such as a crib or extra bedding?
47. How would you handle a situation where a guest is attempting to check in under a false name?
48. Have you ever had to handle a situation where a guest has lost their luggage or belongings? How did you handle it?
49. What is your experience with handling requests for wake-up calls or early check-outs?
50. How would you handle a situation where a guest is requesting additional towels or toiletries?
51. Have you ever had to handle a situation where a guest is requesting a specific rate or discount? How did you handle it?
52. What is your experience with handling requests for late check-outs or extended stays?
53. How would you handle a situation where a guest is requesting an upgrade to a higher room category?
54. Have you ever had to handle a situation where a guest was experiencing maintenance or technical issues in their room? How did you handle it?
55. What is your experience with handling requests for pet-friendly rooms or other special accommodations?
56. How would you handle a situation where a guest is attempting to use a fake ID to check in?
57. Have you ever had to handle a situation where a guest required transportation to the airport or other area destinations? How did you handle it?
58. What is your experience with handling requests for early check-ins or room preferences?
59. How would you handle a situation where a guest is unhappy with their assigned room due to noise or other factors?
60. Have you ever had to handle a situation where a guest was experiencing an issue with their room key? How did you handle it?
61. What is your experience with handling requests for room changes or upgrades after check-in?
62. How would you handle a situation where a guest is requesting assistance with connecting to hotel Wi-Fi or other technical issues?
63. Have you ever had to handle a situation where a guest required translation or interpretation services? How did you handle it?
64. What is your experience with handling requests for late-night food or beverage service?
65. How would you handle a situation where a guest is requesting assistance with planning local activities or itineraries?
66. Have you ever had to handle a situation where a guest was experiencing an issue with hotel climate control or air conditioning? How did you handle it?
67. What is your experience with handling requests for room service or in-room dining?
68. How would you handle a situation where a guest is requesting assistance with booking or cancelling reservations for outside activities or events?
69. Have you ever had to handle a situation where a guest was experiencing an issue with hotel room cleanliness or sanitation? How did you handle it?
70. What is your experience with handling requests for additional bedding or room furnishings?
71. How would you handle a situation where a guest is requesting assistance with finding transportation or parking in the local area?
72. Have you ever had to handle a situation where a guest was experiencing an issue with hotel room temperature control or heating? How did you handle it?
73. What is your experience with handling requests for laundry or dry-cleaning services?
74. How would you handle a situation where a guest is requesting assistance with finding or handling lost luggage or personal items?
75. Have you ever had to handle a situation where a guest was experiencing an issue with hotel room water pressure or plumbing? How did you handle it?
76. What is your experience with handling requests for business services, such as printing or faxing?
77. How would you handle a situation where a guest is requesting assistance with medical or emergency services in the local area?
78. Have you ever had to handle a situation where a guest was experiencing an issue with hotel room lighting or electrical issues? How did you handle it?
79. What is your experience with handling requests for spa or massage services?
80. How would you handle a situation where a guest is requesting assistance with finding or handling lost keys or items in their room?
81. Have you ever had to handle a situation where a guest required assistance with accessibility or mobility issues? How did you handle it?
82. What is your experience with handling requests for personal shopping or concierge services?
83. How would you handle a situation where a guest is requesting assistance with finding or handling lost tickets or travel documents?
84. Have you ever had to handle a situation where a guest was experiencing an issue with hotel room soundproofing or insulation? How did you handle it?
85. What is your experience with handling requests for wedding or event planning services?
86. How would you handle a situation where a guest is requesting assistance with finding or handling lost travel companions or guests at the hotel?
87. Have you ever had to handle a situation where a guest required specialized health or medical accommodations during their stay? How did you handle it?
88. What is your experience with handling requests for outdoor or recreational activities, such as skiing or hiking?
89. How would you handle a situation where a guest is requesting assistance with navigating local public transportation or taxis?
90. Have you ever had to handle a situation where a guest required assistance with concern for their safety or security while staying at the hotel? How did you handle it?
91. What is your experience with handling requests for childcare or pet care services?
92. How would you handle a situation where a guest is requesting assistance with making or changing other travel reservations or flights?
93. Have you ever had to handle a situation where a guest required specialized dietary accommodations during their stay? How did you handle it?
94. What is your experience with handling requests for tours or sightseeing recommendations?
95. How would you handle a situation where a guest is requesting assistance with handling lost or stolen travel money or credit cards?
96. Have you ever had to handle a situation where a guest required specialized accommodations for religious or cultural reasons? How did you handle it?
97. What is your experience with handling requests for limousine or other luxury transportation services?
98. How would you handle a situation where a guest is requesting assistance with finding or handling lost gifts or purchases?
99. Have you ever had to handle a situation where a guest required specialized language or cultural accommodations during their stay? How did you handle it?
100. What is your experience with handling requests for private or corporate event planning and catering services?